TrueBlueBets Cookie Policy

At TrueBlueBets, we use cookies and similar tracking technologies to enhance your experience, remember your preferences, and keep our platform secure. This Cookie Policy explains what cookies are, how we at TrueBlueBets Casino use them, and what choices you have regarding their use. By continuing to browse or play on our site, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They allow us to recognize your browser, remember your login details, and understand how you interact with our services. Here at TrueBlueBets, we use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device for a set period of time).

Types of Cookies We Use

• Essential cookies that allow our site to function properly, including login verification and secure transactions
• Performance cookies that help us understand how visitors use our platform so we can improve navigation and loading speed
• Functionality cookies that remember your preferences, such as language settings and currency display
• Advertising and marketing cookies that help us deliver relevant promotions, including our welcome bonus and loyalty program offers

Why We Use Cookies

Our TrueBlueBets platform relies on cookies to provide a smooth and personalized gaming experience. We use cookies to keep you logged in during your session, remember your preferred payment method such as PayID or bank transfer, and ensure that our pokies, live casino, and arcade games load correctly on both desktop and mobile versions of our site. Our TrueBlueBets Casino team also uses cookies to analyze traffic patterns and identify technical issues so we can resolve them quickly.

In addition, we rely on cookies to support our VIP loyalty program, daily rebates, and quest tracking features. Without cookies, we would not be able to accurately calculate your progress toward VIP tiers or apply rebate percentages to your account. We at TrueBlueBets Casino also use cookies to prevent fraudulent activity and to comply with our licensing obligations under PAGCOR and Gaming Curaçao regulations.

Third-Party Cookies

We work with trusted game providers, payment processors, and analytics partners who may also place cookies on your device when you use our services. These third parties include software providers such as PG Soft, Pragmatic Play, JILI, and others listed in our games library, as well as companies that help us monitor site performance. We do not control these third-party cookies directly, but we require our partners to handle your data responsibly and in accordance with applicable privacy laws.

How We Manage Cookie Preferences

Our TrueBlueBets team gives you control over which cookies you accept. When you first visit our website, you will see a cookie consent banner where you can choose to accept all cookies, reject non-essential cookies, or customize your preferences. You can change your settings at any time by accessing the cookie preference center available in our website footer.

• You can adjust your browser settings to block or delete cookies at any time
• You can opt out of marketing cookies without affecting your ability to play pokies or access live casino games
• You may disable performance cookies, though this could limit certain personalized features
• Essential cookies cannot be disabled, as they are necessary for our site to function and for you to log in securely

Mobile and App Cookies

If you access our services through the TrueBlueBets Casino app or mobile browser, similar tracking technologies may be used, including device identifiers that serve a purpose comparable to cookies. These help us maintain consistent performance across both our desktop and mobile versions, ensuring that your account balance, bonus progress, and game history remain synchronized.

Cookies and Our Bonus Programs

Our TrueBlueBets Casino bonus system, including the welcome bonus, daily check-in rewards, and leaderboard promotions, depends on cookies to track your eligibility and progress. We at TrueBlueBets use this data to apply your AUD 17.88 new member bonus, calculate your slot game bonus tiers, and verify your participation in promotions like Plinko and Lucky Number. If you clear your cookies, you may need to log in again and some bonus tracking information could be temporarily reset.

Data Security and Retention

We store cookie-related data securely and retain it only for as long as necessary to fulfill the purposes described in this policy. Our TrueBlueBets data protection practices align with industry standards, and we regularly review our systems to prevent unauthorized access. Information collected through cookies is never sold to unrelated third parties and is used strictly to support our operations, customer support, and regulatory compliance.

Your Rights Regarding Cookies

• You have the right to withdraw your consent to non-essential cookies at any time
• You can request information about the types of cookies we have placed on your device
• You may contact our support team via LiveChat, Telegram, WhatsApp, or Facebook if you have questions about our cookie practices
• You can request that we explain how cookie data is used in connection with your VIP status or rebate calculations

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our own business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of TrueBlueBets Casino after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we use cookies or wish to exercise your rights regarding cookie data, please reach out to our support team through LiveChat, Telegram, WhatsApp, or Facebook. Our TrueBlueBets Casino support staff is available 24/7 in English and Chinese to assist you with any privacy or cookie-related inquiries.